Job Information
Techtronic Industries North America, Inc. Returns Support Rep in Olive Branch, Mississippi
Returns Support Representative 1st Shift (M-F 5a-1p)
Job Description:
The Returns Support Representative is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support
Duties and Responsibilities
Responsible for creating RMAs for customer satisfaction, 30 dayreturns, and other return orders
Request and issue goodwill credits
Research returns without paperwork using AX to issue credits to the correct customer
Contact sales representatives for offsetting PO’s for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order
Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns
Resolve credit issues in a timely manner
Process RMAs in HJ as needed
Lead and assist the Returns Clerk II
Handle difficult emails in a professional matter
Enter daily production of created RMAs
Update Return Errors daily in a spreadsheet
Assist within the department as needed
Assist with training and leadingthe Returns Clerk II
Use electronic filing
Practice 5S and Safety
Able to react to change effectively and handle other tasks as assigned
Physical Demands
General office environment
Able to work in various temperature conditions
Education and Experience Requirements:
High School or GED diploma required
Excellent organizational skills and time management skillsrequired
Working knowledge in MS Office
High attention to detail
1-2 years of experience using AX
1-2 years in a returns or customer service department
At least a year of experience creating RMAs
Effective verbal and written communication skills are essential and demonstrated computer literacy
Previous training or leadership experience preferred but not required
Requires a high level of attention to detail
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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